360 Hospitality Solutions offers its client's a one stop solution providing a system that monitors your online reputation and collects data in real time. This means that our clients will receive alerts in real time when there is a situation that requires immediate attention.
For this reason, any business should monitor their online ratings and reviews very closely and use that feedback to improve both operational and consumer experience standards.
With a high tech and integrated Client Relationship Management software, 360 Hospitality Solutions creates an online community. This online community can share information with each other, buy products and or services from each other while making use of our review and rating programme.
OUR STORY 360 Hospitality Solutions launched in January 2023, as the brain child of four highly successful Quality Assurance Assessor's operating in the Hospitality and Tourism Industry. Antoine Lombard, Franco Angileri, Heather Nel and Mark Goveia have over 50 years of experience between them in the industry. The skills and expertise vary, and therefore we are a formidable team.
One of the most important key elements in any business toolbox is consumer feedback via online reviews, surveys and feedback. Consumer experiences represents a critical set of Key Performance Indicators (KPI) in your business and because they help determine whether consumers like your product and or service, whether they are likely to use your company again and whether they will refer people to make use of your company.
All 360 Hospitality Solutions clients will be provided with a technical ability to gain insight into consumer experiences, respond when required and benchmark themselves against their competitors.